South PhX | Laveen

2610 W Baseline Rd #112

Phoenix, AZ 85041

602.268.7715

Print Hours

Monday-Friday 8:30am-5:30pm

Saturday 9:30am-2pm

north PhX | scottsdale

16026 N Cave Creek Rd #5

Phoenix, AZ 85032

602.268.7715

PRINT HOURS

Monday-Friday 10am-5pm

Sat-Sun Closed

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FREQUENTLY ASKED QUESTIONS

Browse Our Frequently Asked Questions

 PRINTING QUESTIONS

What is offset printing?

Offset printing is a technique where the inked image is transferred (or “offset”) from a plate to a rubber blanket, and then to the printing surface. When used in combination with the lithographic process (which is based on the repulsion of oil and water), the offset technique employs a flat (planographic) image carrier on which the image to be printed obtains ink from ink rollers, while the non-printing area attracts a film of water, keeping the non-printing area ink-free.

What are the benefits of offset printing?

Consistent high quality images and type • Overall quality is higher • Works on various materials • Cheaper for high volume printing • Pantone matching system (colors will always be true to value)

What is digital printing?

Digital printing is a method of printing in which the data and images are printed directly from the computer onto paper.

What are the benefits of digital printing?

Low volume printing • Faster turnaround time • Variable data printing • Better for the environment. Digital printing uses dry ink or toner, which doesn't wait any docs in printing and uses much less paper, due to setup time being shorter.

What is the difference on quality between offset and digital printing?

The quality difference can vary from almost negligible to significant. Most photographs and text will reproduce well on our high-end digital press. However, if a job has large solid areas of color, offset printing will achieve much better print quality. Although we print on the best digital presses available on the market, we cannot guarantee offset-quality printing on all short run jobs.

Which method is better for me?

We recommend Offset printing if:

Quality is your main concern | High volume printing (more than 250 business cards and/or 1000 brochures

Material thicker than 12pt. | Products larger than 13"  x 19"

We recommend Digital printing if:

You need a Rush order (shorter than 5 business days) | Low volume printing (less than 250 business cards and/or 1000 brochures)

How long does it to print?

Standard production time is 7-10 business days, but it varies on product type, finish and amount. You can always Rush your order at an additional fee depending on how soon you need it. (Standard Rush production 2-3 business days)

We also offer, 1hr printing service for  full color or black and white copies on 20# bond bright white stock or cardstock.

Will I receive a proof prior printing?

Yes, we DO NOT print any projects prior an approval from the customer. All proofs are digital mockups of your product and sent via email. Your first 3 proofs are on us and any proofs after that additional fees will apply at our hourly rate of $95.

FILE QUESTIONS

What is the difference between JPEG and PNG?

JPEG is a format for compressing image files. It is used most commonly by digital cameras and other photographic image capture devices. It is the most common format for storing and sharing photographic images on the internet.

PNG is a format for compressing graphics. It is commonly used on web design and is also popular for application graphics. Keeps graphics rich in color and quality.

The main difference between JPG and PNG is the compression algorithms that they use. JPG uses a lossy compression algorithm that discards some of the image information in order to reduce the size of the file. ... With PNG, the quality of the image will not change, but the size of the file will usually be larger.

What is a PDF file?

A file format that provides an electronic image of text or text and graphics that looks like a printed document and can be viewed, printed, and electronically transmitted. It is the most preferred file for printing, specially in large format printing to avoid losing the resolution of the print when enlarging.

Which format should I print?

We recommend using the PDF file for any print production, but if you are not able to obtain such file a high resolution (300 DPI) JPEG or PNG is the best second choice when sized properly.

How do I setup my files?

We require a 1-up (just one copy of your project) PDF file, with crop marks and bleed (1/8 of an inch or 0.125 inches) all around your final design.

What is bleed?

If any element on your document layout makes contact with the document border you will have to use bleed. The trick is to place the element so that it goes over the border where the document will be cropped after printing. The term bleed is used for all objects overlapping the border of your document.

Should I convert my files to CMYK?

Yes, if possible please convert all colors into CMYK. All of our printers are CMYK based. We can not guarantee the color quality and precisionon RGB color formats.

 SECURITY & PRIVACY QUESTIONS

Do you keep credit card information on file?

No. For your security, we don't keep any credit card information on file.  If we do offer a Credit Card On File Form if you wish for us to have your credit card on file for recurring prints.

If your website secure?

Yes. Our secure checkout system uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.

Will you share my information?

Absolutely not. We keep all client information internal. Occasionally, you may receive offers and/or announcements from the print shop via email. You may unsubscribe from these messages at any time.

 DESIGN QUESTIONS

Will you help me with my design?

Absolutely! We offer one-on-one graphic design service with any of our highly trained professionals.

I already have a design, can I bring it to you?

Yes. You may bring your own design in the correct format, size and resolution.

Do you recycle designs?

No. We create each design uniquely for each client. CesarGraphics affirms that our designs are original. Click here to find out more.

I want the Vector file of my project, can you provide that?

Yes. We can provide the vector file for any project at an additional fee of $250 per design. Click here to find out more.

Can you copyright and/or trademark my logo?

No. We can only provide you with the digital design of your logo. Copyrighting and/or trademarking your logo is a whole different process with the state you reside in. You may visit www.copyright.com or www.uspto.gov/main/trademarks.html

 ORDER & QUOTE QUESTIONS

How long does it take to receive a custom quote?

This depends on the complexity of your request. The vast majority of our estimates are done within 24hrs. 

How long are your estimates valid for?

Estimates expire after 30 days. 

How do I proceed after I receive an estimate from you?

Once your estimate is ready we will send it to you via email. You may review and if you are ready to continue with production we require a 50% deposit, which can be paid over the phone or we can send you a link.

Can I just email all the information instead of using the quote form?

Yes, you can. However, we will respond much faster if you fill out the custom quote form. This form contains all the information we need to complete the estimate. If you send us an email, there is a chance that you might forget a piece of information that is necessary to complete the estimate.

Where do I pick up my order?

We have two convenient locations you may request to pick up from. Check out the locations here, which one is nearest to you?

Do you deliver?

Yes. We offer delivery service at an additional fee depending on the milage.